Teaching/ID Experience

Senior Instructional Designer

July 2019 – present
Transformco SR LLC, formerly Sears Member Services Organization
Round Rock, TX

  • Writing Objectives and Learner-Friendly PowerPoints — presenter, Transformco MSO Instructional Design Professional Development series (Spring 2021)
  • Kenmore Brand Ambassador–team leader and training development, Sears Home Services (Spring 2021)
  • Repair Sales–team leader and training development, Member Services Organization (Spring 2021)
  • Service Contracts Outbound Sales–team leader and training development, Sears Home Services (Winter 2021)
  • Sales Culture Academy series–wbt design and development, Member Services Organization (1st installment Winter 2021)
  • Flash to HTML5 Conversion Project–team leader (Winter 2021)
  • Verint/Acqueon/Amazon Adoption–transitioning and uptraining planning and wbt development, Sears Home Services and Member Services Organization (Fall 2020)
  • Work from Home uptraining (just in time training needed for pandemic)–wbt and interactive job aid design and development, Member Services Organization (Spring 2020)
  • Acting Learning Services Architect and team lead while transitioning into new team organization (Summer 2019)
  • Process Development (Summer 2019)
  • Project Management and ID/WBT Development, Service Live (Summer 2019)

Instructional Designer

February 2016 – July 2019
Sears Member Services Organization
Round Rock, TX

  • WBT and ILT Development, Shop Your Way App Training, Online Customer Care (Winter 2019)
  • ID Development, Delivery Offline (Winter 2019)
  • Organizer/Lead ID, PartsDirect, Call Flow Anchoring Training Agenda Redesign (Autumn 2018)
  • ID Development, Delivery Offline Training Rewrite (Autumn 2018)
  • ID Development, Core Training and Online Sales and Service (Autumn 2018)
  • ID Development, Delivery Training Rewrite (Spring 2018)
  • ID Development/Liaison, Culture Training initiative (Winter 2017)
  • Organizer/ID Development, PartsDirect Learning Council (began Autumn 2017)
  • ID Development, Customer Solutions Training Rewrite (Spring 2017)
  • ID Development, Shop Your Way Training updates (Spring 2017)
  • Developer, WebPoS Training Simulation (Winter 2017)
  • Parts Direct, Training Redesign Team (Spring 2016)
  • Technical Specialist, Home Electronics Training Development Team (Spring 2016)
  • Technical Specialist, Lawn and Garden Training Development Team (Spring 2016)
  • Technical Specialist, Kitchens and Baths Training Development Team (Spring 2016)

Innovation in Learning Center Consultant

August 2005 – December 2015
University of South Alabama Professional Studies Department
Mobile, AL

  • Office Mix integration lead (Fall 2015)
  • Tech Crew and Registration–Conference on Teaching and Learning, University of South Alabama (Spring 2015)
  • Mobile Tech team (Spring 2015–)
  • Open Educational Resources team (Spring 2015–Summer 2015)
  • Video Team Leader (Spring 2014–Summer 2015)
  • Video Team (Fall 2013–Summer 2015)
  • Teaching Assistant to Dr. Jack Dempsey–ISD 613 Teaching and Learning Strategies (Summer 2013, Summer 2014, and Summer 2015)
  • Quality Matters rubric training (1st step to become a QM peer reviewer)
  • Accessibility conversion team
  • Faculty Friday live stream producer/editor (Summer 2013)
  • Sakai Transition Instructor and Backup
  • Project Assistant and Voice Work for the University of South Alabama Student Orientation tutorials and website tour (Summer ’11)
  • Teaching Assistant to Dr. Jack Dempsey–ISD 610 Trends and Issues in Instructional Design (Fall ’09 and Fall ’10)
  • Training Assistant for the Academic Redesign Multimedia Undergraduate Assistant Program (Fall ’10)
    • Introduction to Digital Cameras
    • Introduction to 3 Point Studio Lighting
  • Captioning Specialist for the Innovation in Learning Center
  • Social Media Specialist for the Innovation in Learning Center
  • USA Course Redesign Academy blog creator/blogger
  • Designer and developer of Jaguarland, USA’s virtual campus in Second Life
  • South Alabama Educators in Second Life (SAESL) organizer
  • Virtual education trainer
  • Web Specialist–e-Leaders series
  • Assistant to Dr. Vaughn Millner in Katrina Recovery Program
  • OLLieCast podcast series host
  • InfoCaster design specialist
  • OLL Wiki coordinator
  • Multiple sessions–Faculty Friday instructor/assistant
  • Theory Tuesday coordinator (2005/2006), backup/trainer (2008)
  • Multiple sessions–Weekly OLL Workshops instructor/assistant
    • Social Podcasting using Podbean
    • Social Media in the College Classroom–Facebook, Twitter and Delicious
    • eCollege, the Basics
    • Getting started in Podcasting
    • Blogger and Wikispaces
    • Basic Website Construction with Dreamweaver
    • Making Movies the Easy Way with MovieMaker
    • Is There a Second Life in Your Future?
    • Digital Video Creation and Editing Using Premier Elements
    • Using Skype and Tokbox for Online Conferencing with Students
  • Accessibility in eLearning Workshops
    • “A Closer Look at Captioning”
  • Full Day Workshop section instructor
  • Videoconference coordinator (2007/2008)
  • OLLieBlog–Feature Writer (2007/2008)
  • Editor—IDD Newsletter (2007-2009)
  • Workshop subjects taught:  Office Mix, Accessibility in Online Courses, SMARTboards and SMART Notebook, OERs, Mobile Tech in the Classroom, Second Life, WordPress, PodBean, Social Networking, Social/Online Curation tools, Audacity, GoogleTools, Google+, Blogs, Wikis, Dreamweaver, PowerPoint, MovieMaker, Camtasia Studio, Camtasia Relay (now Techsmith Relay), eCollege, Universal Subtitles, Captiontube, Skype, TalkShoe, Tinychat, Sakai (101 Parts 1-4, Web 2.0 Tools, Synchronous Communication Tools)
  • Tours led in Second Life, Inworldz, JokaydiaGrid.
  • Workshop teaching experience in face to face (one-on-one, small group, “arena”) as well as via Skype, Second Life, Google Hangout, TinyChat, and BigBlueButton.

Adjunct Instructor

Fall 2010
University of South Alabama Developmental Studies Department
Mobile, AL

  • DS 014 Developmental Writing
  • Developed DS 014 Course Wiki

Teaching Assistant

August 2004 – May 2005
University of Southern Mississippi English Department
Hattiesburg, MS

  • Taught 2/2 course load of Composition 101/102
  • Presented short topics to Practicum class
  • Served on Composition Resources Handbook committee


August 2003 – May 2004
University of South Alabama English Department
Mobile, AL

  • Taught 4/4 course load of Composition 101/102
  • Assistant Director of the Writing Outreach program
  • Co-coordinator/instructor of “Living Creatively,” an Artist’s Way workshop
  • Oracle assistant adviser

Teaching Assistant

August 2002 – May 2003
University of South Alabama English Department
Mobile, AL

  • Taught 1/2 course load of Composition 101

Graduate Assistant

January 2001 – May 2002
University of South Alabama English Department
Mobile, AL

  • Consulted in the Writing Center
  • Assisted multiple professors with research topics
  • Researched and assisted in startup of non-profit arts organization

Graduate Assistant

August 1998 – May 1999
University of Mississippi Art Department
Oxford, MS

  • Supervised graveyard shift in the department’s computer lab

Undergraduate Assistant/Work-Study

August 1994 – May 1998
University of Mississippi Theatre Department
Oxford, MS

  • Designed lights, sets and costumes for productions
  • Assisted in design projects, painting and building
  • Supervised freshman groups in stagecraft production projects
  • Stage managed various events/productions

Assistant Teacher

August 1991 – May 1992
Pascagoula School System/Colmer High School
Pascagoula, MS

  • Taught two Computer Lab classes (TRS 80)
  • Assisted three periods in the Math Lab
  • Helped with Special Ed. Reading Lab, one period per day