Senior Instructional Designer

July 2019 – present
Transformco SR LLC, formerly Sears Member Services Organization
Round Rock, TX

• 3rd Party Repair/Solutions to Repair Client Services Rebranding and Training Redesign — Training Team Lead (Spring 2023)
• Team Development and Training in AI-assisted graphics development — MSO Instructional Design Team Professional Development Session with followup support materials (Spring 2023)
• Home Warranty License Training — Just-in-Time training development for domestic and vendor (international) call centers to adapt to changes made by state legislatures (Spring 2023)
• HelpSpot — Training Development for new system onboarding (Spring 2023)
• Professional Development Monday sessions — Developed and presented new ID team training schedule that involved Graphic Design, Instructional Design methodology, Educational Psychology, team challenges, roundtables, and more (Spring 2023)
• Mendix 2.0 — Updates to match the latest developments to the platform (Fall 2022)
• Inspiro Call Center Onboarding Training, MSO PartsDirect Sales/Care & Repair Care — ILT & WBT revisions & updating, Just-in-time training development as needs surfaced (Summer 2022)
• Creative Kickstarts & Theory Thursdays — development, training, coaching, Transformco MSO Instructional Design Professional Development series (Spring-Summer 2022)
• Mendix Agent Training — ILT design/development with planning for future wbt development and implementation, MSO Repair (Spring 2022)
• RingCentral Agent Training — video editing, wbt design/development, MSO Outbound Sales (Spring 2022)
• Storyline Tab Interaction Challenge session — presenter, Transformco MSO Instructional Design Professional Development series (Spring 2022)
• Editing Human Subjects (Graphics Training) — presenter, Transformco MSO Instructional Design Professional Development series (Spring 2022)
• Training, Comic-Book Style — presenter, Transformco MSO Instructional Design Professional Development series (Spring 2022)
• Instructional Design Team Share — host, Transformco MSO (Winter 2022)
• Reviewing Functionality and User Friendliness — presenter, Transformco MSO Instructional Design Professional Development series (Fall 2021)
• Writing Objectives and Learner-Friendly PowerPoints — presenter, Transformco MSO Instructional Design Professional Development series (Spring 2021)
• Kenmore Brand Ambassador–team leader and training development, Sears Home Services (Spring 2021)
• Repair Sales–team leader and training development, Member Services Organization (Spring 2021)
• Service Contracts Outbound Sales–team leader and training development, Sears Home Services (Winter 2021)
• Sales Culture Academy series–wbt design and development, Member Services Organization (1st installment Winter 2021)
• Flash to HTML5 Conversion Project–team leader (Winter 2021)
• Verint/Acqueon/Amazon Adoption–transitioning and uptraining planning and wbt development, Sears Home Services and Member Services Organization (Fall 2020)
• Work from Home uptraining (just in time training needed for pandemic)–wbt and interactive job aid design and development, Member Services Organization (Spring 2020)
• Acting Learning Services Architect and team lead while transitioning into new team organization (Summer 2019)
• Process Development (Summer 2019)
• Project Management and ID/WBT Development, Service Live (Summer 2019)

Instructional Designer

February 2016 – July 2019
Sears Member Services Organization
Round Rock, TX

• WBT and ILT Development, Shop Your Way App Training, Online Customer Care (Winter 2019)
• ID Development, Delivery Offline (Winter 2019)
• Organizer/Lead ID, PartsDirect, Call Flow Anchoring Training Agenda Redesign (Autumn 2018)
• ID Development, Delivery Offline Training Rewrite (Autumn 2018)
• ID Development, Core Training and Online Sales and Service (Autumn 2018)
• ID Development, Delivery Training Rewrite (Spring 2018)
• ID Development/Liaison, Culture Training initiative (Winter 2017)
• Organizer/ID Development, PartsDirect Learning Council (began Autumn 2017)
• ID Development, Customer Solutions Training Rewrite (Spring 2017)
• ID Development, Shop Your Way Training updates (Spring 2017)
• Developer, WebPoS Training Simulation (Winter 2017)
• Parts Direct, Training Redesign Team (Spring 2016)
• Technical Specialist, Home Electronics Training Development Team (Spring 2016)
• Technical Specialist, Lawn and Garden Training Development Team (Spring 2016)
• Technical Specialist, Kitchens and Baths Training Development Team (Spring 2016)

Innovation in Learning Center Consultant

August 2005 – December 2015
University of South Alabama Professional Studies Department
Mobile, AL

• Office Mix integration lead (Fall 2015)
• Tech Crew and Registration–Conference on Teaching and Learning, University of South Alabama (Spring 2015)
• Mobile Tech team (Spring 2015–)
• Open Educational Resources team (Spring 2015–Summer 2015)
• Video Team Leader (Spring 2014–Summer 2015)
• Video Team (Fall 2013–Summer 2015)
• Teaching Assistant to Dr. Jack Dempsey–ISD 613 Teaching and Learning Strategies (Summer 2013, Summer 2014, and Summer 2015)
• Quality Matters rubric training (1st step to become a QM peer reviewer)
• Accessibility conversion team
• Faculty Friday live stream producer/editor (Summer 2013)
• Sakai Transition Instructor and Backup
• Project Assistant and Voice Work for the University of South Alabama Student Orientation tutorials and website tour (Summer ’11)
• Teaching Assistant to Dr. Jack Dempsey–ISD 610 Trends and Issues in Instructional Design (Fall ’09 and Fall ’10)
• Training Assistant for the Academic Redesign Multimedia Undergraduate Assistant Program (Fall ’10)
  • Introduction to Digital Cameras
  • Introduction to 3 Point Studio Lighting
• Captioning Specialist for the Innovation in Learning Center
• Social Media Specialist for the Innovation in Learning Center
• USA Course Redesign Academy blog creator/blogger
• Designer and developer of Jaguarland, USA’s virtual campus in Second Life
• South Alabama Educators in Second Life (SAESL) organizer
• Virtual education trainer
• Web Specialist–e-Leaders series
• Assistant to Dr. Vaughn Millner in Katrina Recovery Program
• OLLieCast podcast series host
• InfoCaster design specialist
• OLL Wiki coordinator
• Multiple sessions–Faculty Friday instructor/assistant
• Theory Tuesday coordinator (2005/2006), backup/trainer (2008)
• Multiple sessions–Weekly OLL Workshops instructor/assistant
  • Social Podcasting using Podbean
  • Social Media in the College Classroom–Facebook, Twitter and Delicious
  • eCollege, the Basics
  • Getting started in Podcasting
  • Blogger and Wikispaces
  • Basic Website Construction with Dreamweaver
  • Making Movies the Easy Way with MovieMaker
  • Is There a Second Life in Your Future?
  • Digital Video Creation and Editing Using Premier Elements
  • Using Skype and Tokbox for Online Conferencing with Students
• Accessibility in eLearning Workshops
  • “A Closer Look at Captioning”
• Full Day Workshop section instructor
• Videoconference coordinator (2007/2008)
• OLLieBlog–Feature Writer (2007/2008)
• Editor—IDD Newsletter (2007-2009)
• Workshop subjects taught:  Office Mix, Accessibility in Online Courses, SMARTboards and SMART Notebook, OERs, Mobile Tech in the Classroom, Second Life, WordPress, PodBean, Social Networking, Social/Online Curation tools, Audacity, GoogleTools, Google+, Blogs, Wikis, Dreamweaver, PowerPoint, MovieMaker, Camtasia Studio, Camtasia Relay (now Techsmith Relay), eCollege, Universal Subtitles, Captiontube, Skype, TalkShoe, Tinychat, Sakai (101 Parts 1-4, Web 2.0 Tools, Synchronous Communication Tools)
• Tours led in Second Life, Inworldz, JokaydiaGrid.
• Workshop teaching experience in face to face (one-on-one, small group, “arena”) as well as via Skype, Second Life, Google Hangout, TinyChat, and BigBlueButton.

Adjunct Instructor

Fall 2010
University of South Alabama Developmental Studies Department
Mobile, AL

• DS 014 Developmental Writing
• Developed DS 014 Course Wiki

Teaching Assistant

August 2004 – May 2005
University of Southern Mississippi English Department
Hattiesburg, MS

• Taught 2/2 course load of Composition 101/102
• Presented short topics to Practicum class
• Served on Composition Resources Handbook committee

Intern/Instructor

August 2003 – May 2004
University of South Alabama English Department
Mobile, AL

• Taught 4/4 course load of Composition 101/102
• Assistant Director of the Writing Outreach program
• Co-coordinator/instructor of “Living Creatively,” an Artist’s Way workshop
• Oracle assistant adviser

Teaching Assistant

August 2002 – May 2003
University of South Alabama English Department
Mobile, AL

• Taught 1/2 course load of Composition 101

Graduate Assistant

January 2001 – May 2002
University of South Alabama English Department
Mobile, AL

• Consulted in the Writing Center
• Assisted multiple professors with research topics
• Researched and assisted in startup of non-profit arts organization

Graduate Assistant

August 1998 – May 1999
University of Mississippi Art Department
Oxford, MS

• Supervised graveyard shift in the department’s computer lab

Undergraduate Assistant/Work-Study

August 1994 – May 1998
University of Mississippi Theatre Department
Oxford, MS

• Designed lights, sets and costumes for productions
• Assisted in design projects, painting and building
• Supervised freshman groups in stagecraft production projects
• Stage managed various events/productions

Assistant Teacher

August 1991 – May 1992
Pascagoula School System/Colmer High School
Pascagoula, MS

• Taught two Computer Lab classes (TRS 80)
• Assisted three periods in the Math Lab
• Helped with Special Ed. Reading Lab, one period per day