Learning Experience Designer

March 2025 – Present
Mississippi Gulf Coast Community College
Gulfport, MS

• PBL Cohort Training – Year One Course in Canvas LMS.
• Collaborating with faculty to redesign courses, facilitating training workshops, and developing best practices aimed at improving student retention and engagement to meet the objectives of the Strengthening Institutions Program (SIP) grant from the U.S. Department of Education.

Senior Instructional Designer

July 2019 – October 2024
Transformco SR LLC, formerly Sears Member Services Organization
Round Rock, TX

• TechSpec Redesign — Ciboodle video/simulation series, tech product training (wbt & ilt), soft skills rework (Fall 2024)
• Storis just-in-time simulation training (Summer 2024)
• AgreementBenefits.com just-in-time simulation training series (Summer 2024)
• Repair Sales Training Rewrite — Ciboodle simulations and Home Warranty training
• 3rd Party Repair/Solutions to Repair Client Services Rebranding and Training Redesign — Training Team Lead (Spring 2023)
• Team Development and Training in AI-assisted graphics development — MSO Instructional Design Team Professional Development Session with followup support materials (Spring 2023)
• Home Warranty License Training — Just-in-Time training development for domestic and vendor (international) call centers to adapt to changes made by state legislatures (Spring 2023)
• HelpSpot — Training Development for new system onboarding (Spring 2023)
• Professional Development Monday sessions — Developed and presented new ID team training schedule that involved Graphic Design, Instructional Design methodology, Educational Psychology, team challenges, roundtables, and more (Spring 2023)
• Mendix 2.0 — Updates to match the latest developments to the platform (Fall 2022)
• Inspiro Call Center Onboarding Training, MSO PartsDirect Sales/Care & Repair Care — ILT & WBT revisions & updating, Just-in-time training development as needs surfaced (Summer 2022)
• Creative Kickstarts & Theory Thursdays — development, training, coaching, Transformco MSO Instructional Design Professional Development series (Spring-Summer 2022)
• Mendix Agent Training — ILT design/development with planning for future wbt development and implementation, MSO Repair (Spring 2022)
• RingCentral Agent Training — video editing, wbt design/development, MSO Outbound Sales (Spring 2022)
• Storyline Tab Interaction Challenge session — presenter, Transformco MSO Instructional Design Professional Development series (Spring 2022)
• Editing Human Subjects (Graphics Training) — presenter, Transformco MSO Instructional Design Professional Development series (Spring 2022)
• Training, Comic-Book Style — presenter, Transformco MSO Instructional Design Professional Development series (Spring 2022)
• Instructional Design Team Share — host, Transformco MSO (Winter 2022)
• Reviewing Functionality and User Friendliness — presenter, Transformco MSO Instructional Design Professional Development series (Fall 2021)
• Writing Objectives and Learner-Friendly PowerPoints — presenter, Transformco MSO Instructional Design Professional Development series (Spring 2021)
• Kenmore Brand Ambassador–team leader and training development, Sears Home Services (Spring 2021)
• Repair Sales–team leader and training development, Member Services Organization (Spring 2021)
• Service Contracts Outbound Sales–team leader and training development, Sears Home Services (Winter 2021)
• Sales Culture Academy series–wbt design and development, Member Services Organization (1st installment Winter 2021)
• Flash to HTML5 Conversion Project–team leader (Winter 2021)
• Verint/Acqueon/Amazon Adoption–transitioning and uptraining planning and wbt development, Sears Home Services and Member Services Organization (Fall 2020)
• Work from Home uptraining (just in time training needed for pandemic)–wbt and interactive job aid design and development, Member Services Organization (Spring 2020)
• Acting Learning Services Architect and team lead while transitioning into new team organization (Summer 2019)
• Process Development (Summer 2019)
• Project Management and ID/WBT Development, Service Live (Summer 2019)

Instructional Designer

February 2016 – July 2019
Sears Member Services Organization
Round Rock, TX

• WBT and ILT Development, Shop Your Way App Training, Online Customer Care (Winter 2019)
• ID Development, Delivery Offline (Winter 2019)
• Organizer/Lead ID, PartsDirect, Call Flow Anchoring Training Agenda Redesign (Autumn 2018)
• ID Development, Delivery Offline Training Rewrite (Autumn 2018)
• ID Development, Core Training and Online Sales and Service (Autumn 2018)
• ID Development, Delivery Training Rewrite (Spring 2018)
• ID Development/Liaison, Culture Training initiative (Winter 2017)
• Organizer/ID Development, PartsDirect Learning Council (began Autumn 2017)
• ID Development, Customer Solutions Training Rewrite (Spring 2017)
• ID Development, Shop Your Way Training updates (Spring 2017)
• Developer, WebPoS Training Simulation (Winter 2017)
• Parts Direct, Training Redesign Team (Spring 2016)
• Technical Specialist, Home Electronics Training Development Team (Spring 2016)
• Technical Specialist, Lawn and Garden Training Development Team (Spring 2016)
• Technical Specialist, Kitchens and Baths Training Development Team (Spring 2016)

Innovation in Learning Center Consultant

August 2005 – December 2015
University of South Alabama Professional Studies Department
Mobile, AL

• Office Mix integration lead (Fall 2015)
• Tech Crew and Registration–Conference on Teaching and Learning, University of South Alabama (Spring 2015)
• Mobile Tech team (Spring 2015–)
• Open Educational Resources team (Spring 2015–Summer 2015)
• Video Team Leader (Spring 2014–Summer 2015)
• Video Team (Fall 2013–Summer 2015)
• Teaching Assistant to Dr. Jack Dempsey–ISD 613 Teaching and Learning Strategies (Summer 2013, Summer 2014, and Summer 2015)
• Quality Matters rubric training (1st step to become a QM peer reviewer)
• Accessibility conversion team
• Faculty Friday live stream producer/editor (Summer 2013)
• Sakai Transition Instructor and Backup
• Project Assistant and Voice Work for the University of South Alabama Student Orientation tutorials and website tour (Summer ’11)
• Teaching Assistant to Dr. Jack Dempsey–ISD 610 Trends and Issues in Instructional Design (Fall ’09 and Fall ’10)
• Training Assistant for the Academic Redesign Multimedia Undergraduate Assistant Program (Fall ’10)
  • Introduction to Digital Cameras
  • Introduction to 3 Point Studio Lighting
• Captioning Specialist for the Innovation in Learning Center
• Social Media Specialist for the Innovation in Learning Center
• USA Course Redesign Academy blog creator/blogger
• Designer and developer of Jaguarland, USA’s virtual campus in Second Life
• South Alabama Educators in Second Life (SAESL) organizer
• Virtual education trainer
• Web Specialist–e-Leaders series
• Assistant to Dr. Vaughn Millner in Katrina Recovery Program
• OLLieCast podcast series host
• InfoCaster design specialist
• OLL Wiki coordinator
• Multiple sessions–Faculty Friday instructor/assistant
• Theory Tuesday coordinator (2005/2006), backup/trainer (2008)
• Multiple sessions–Weekly OLL Workshops instructor/assistant
  • Social Podcasting using Podbean
  • Social Media in the College Classroom–Facebook, Twitter and Delicious
  • eCollege, the Basics
  • Getting started in Podcasting
  • Blogger and Wikispaces
  • Basic Website Construction with Dreamweaver
  • Making Movies the Easy Way with MovieMaker
  • Is There a Second Life in Your Future?
  • Digital Video Creation and Editing Using Premier Elements
  • Using Skype and Tokbox for Online Conferencing with Students
• Accessibility in eLearning Workshops
  • “A Closer Look at Captioning”
• Full Day Workshop section instructor
• Videoconference coordinator (2007/2008)
• OLLieBlog–Feature Writer (2007/2008)
• Editor—IDD Newsletter (2007-2009)
• Workshop subjects taught:  Office Mix, Accessibility in Online Courses, SMARTboards and SMART Notebook, OERs, Mobile Tech in the Classroom, Second Life, WordPress, PodBean, Social Networking, Social/Online Curation tools, Audacity, GoogleTools, Google+, Blogs, Wikis, Dreamweaver, PowerPoint, MovieMaker, Camtasia Studio, Camtasia Relay (now Techsmith Relay), eCollege, Universal Subtitles, Captiontube, Skype, TalkShoe, Tinychat, Sakai (101 Parts 1-4, Web 2.0 Tools, Synchronous Communication Tools)
• Tours led in Second Life, Inworldz, JokaydiaGrid.
• Workshop teaching experience in face to face (one-on-one, small group, “arena”) as well as via Skype, Second Life, Google Hangout, TinyChat, and BigBlueButton.

Adjunct Instructor

Fall 2010
University of South Alabama Developmental Studies Department
Mobile, AL

• DS 014 Developmental Writing
• Developed DS 014 Course Wiki

Teaching Assistant

August 2004 – May 2005
University of Southern Mississippi English Department
Hattiesburg, MS

• Taught 2/2 course load of Composition 101/102
• Presented short topics to Practicum class
• Served on Composition Resources Handbook committee

Intern/Instructor

August 2003 – May 2004
University of South Alabama English Department
Mobile, AL

• Taught 4/4 course load of Composition 101/102
• Assistant Director of the Writing Outreach program
• Co-coordinator/instructor of “Living Creatively,” an Artist’s Way workshop
• Oracle assistant adviser

Teaching Assistant

August 2002 – May 2003
University of South Alabama English Department
Mobile, AL

• Taught 1/2 course load of Composition 101

Graduate Assistant

January 2001 – May 2002
University of South Alabama English Department
Mobile, AL

• Consulted in the Writing Center
• Assisted multiple professors with research topics
• Researched and assisted in startup of non-profit arts organization

Graduate Assistant

August 1998 – May 1999
University of Mississippi Art Department
Oxford, MS

• Supervised graveyard shift in the department’s computer lab

Undergraduate Assistant/Work-Study

August 1994 – May 1998
University of Mississippi Theatre Department
Oxford, MS

• Designed lights, sets and costumes for productions
• Assisted in design projects, painting and building
• Supervised freshman groups in stagecraft production projects
• Stage managed various events/productions

Assistant Teacher

August 1991 – May 1992
Pascagoula School System/Colmer High School
Pascagoula, MS

• Taught two Computer Lab classes (TRS 80)
• Assisted three periods in the Math Lab
• Helped with Special Ed. Reading Lab, one period per day